Press the Continue button to proceed, it should connect you to your desktop. Step 5 – Close Remote Desktop Session. To close the remote desktop session, you can sign out from your windows instance by clicking on Start menu icon, then clicking on user account icon on the left side of the start menu and finally click on Sign out button. The last version that works properly in High Sierra is version 10.1.3. The problems also occur on Sierra if the app-name ist too long (e.g. Remote Desktop client beta 10.1.3). Renaming the app solves the issue on Sierra. Before High-Sierra-update 10.13.5 there weren't any problems with any version of the client (no matter if beta or not). After you install Horizon Agent 7.0 in a Windows 7 remote desktop, you can no longer use Microsoft Remote Desktop Connection Client for Mac 2.1.1 to connect to the remote desktop. This problem occurs because TLSv1.0 is disabled by default in Horizon 7 version 7.0 and later.
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Hi Sofia,I understand that you are trying to use Microsoft's Remote Desktop Client, but it is unable to find your remote sources. I'm happy to provide some troubleshooting to help with this.
Sierra Desktop App Install
I've found this support document on the Microsoft website that I believe will help:Remote Desktop Client on Mac: FAQ
Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don’t work, you can find more help on the Microsoft Community website.
Microsoft Remote Desktop High Sierra Download
The remote PC can’t be found. If you see this error, talk to the system admin of the remote PC to make sure you have the right PC name, and then check to see if you entered the name correctly. If you still can't connect, try entering the IP address of the remote PC instead of the PC name.
There’s a problem with the network. Make sure that:
Your router is turned on (home networks only).
The Ethernet cable is plugged into your network adapter (wired networks only).
Your PC’s wireless switch is turned on (laptops on wireless networks only).
Your network adapter is working.
For mac djvu viewer. If the problem keeps happening, talk to the person who set up your network.
The Remote Desktop port might be blocked by a firewall. If you're using Windows Firewall, follow these steps:
Open Windows Firewall by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering firewall in the search box, tapping or clicking Settings, and then tapping or clicking Windows Firewall.
Tap or click Allow an app or feature through Windows Firewall.
Tap or click Change settings. You might be asked for an admin password or to confirm your choice. Ati hd 5770 for mac pro.
Under Allowed apps and features, select Remote Desktop, and then tap or click OK.
If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open.
Remote connections might not be set up on the remote PC. To fix this, see the 'How do I set up a PC for Remote Desktop Connection?' question in this topic.
The remote PC might only allow PCs to connect that have Network Level Authentication set up.
The remote PC might be turned off. You can’t connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.).
Verify that your computer is on. You can either enter your computers IP address or host name.
Important |
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Using the host name requires your network to resolve the host name properly through DNS. In many home network configurations only the IP address will work properly. |
Verify that you are connecting to a supported Windows version.
Note |
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Windows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software. |
Thanks for using the Apple Support Communities. Cheers!
Feb 14, 2017 9:18 AM
legarem
New member
We couldn't connect to the remote PC because the PC can't be found. Please provide the fully-qualified name or the IP address of the remote PC, and then try again.
Error code: 0x104
Thanks